Notwithstanding the above, Wondermum’s personnel may enter your unit without prior notice in the event of an emergency.

END OF STAY

Upon the end of your stay at our premises, you shall move out all your belongings, items, equipment, valuables, foodstuff, electronics, and any other possession (“your Items”) by the designated check out time of your last day of stay with us. 

You may be notified by Wondermum of any of your Items left in your unit.

Any of your Items which remain on the premises may be retained by us in our storage for one week, after which we shall be entitled to dispose of or deal with them as we deem fit. We shall not be liable for any damage whatsoever caused to any of your Items when handling or storing them.

LIMITATION OF LIABILITY

You hereby acknowledge and accept that Wondermum is not a qualified or licensed hospital or specialist medical centre. While Wondermum’s personnel or your assigned caregiver or nurse may provide recommendations and advice for baby/infant and mother care, these recommendations and advice should not be viewed or treated as qualified medical or professional advice. You are advised to consult a qualified medical practitioner, which Wondermum may station on the premises from time to time.

Wondermum shall not be liable for any damages (including special, indirect, incidental, consequential damages), losses, accidents, injuries, or harm suffered, incurred, or sustained by you, your newborn, your husband, children, or visitors during their stay or visitation,  except to the extent that such damages, losses, accidents, injuries or harm result from the gross negligence of Wondermum or its personnel.

While Wondermum shall make its best efforts to engage and source quality service providers and facilities and/or post-natal care supplies, Wondermum does not guarantee the performance of such service providers nor the quality of any post-natal care supplies.

Wondermum shall not be liable for any damages (including special, indirect, incidental, consequential damages), losses, accidents, injuries, or harm suffered, incurred, or sustained by you arising from its services except to the extent that such damages or losses result from the fault or negligence of Wondermum and its employees.                

Nothing herein shall limit or exclude Wondermum’s liabilities for death, personal injury, or any other liability that cannot be legally excluded by law and in such circumstances, Wondermum’s liability shall be limited to an amount not exceeding the fees already paid to Wondermum.

PRIVACY POLICY

As a responsible entity, Wondermum recognises and respects the privacy laws of Malaysia, specifically the Personal Data Protection Act 2010 (“PDPA”), to ensure the protection of the privacy rights of all customers and the secure handling of their personal data and information.

By utilising Wondermum’s services, you implicitly agree and grant consent to the utilisation, disclosure and processing of your personal data and information. To ensure security and to safeguard your personal data and information, Wondermum implements precautionary measures such as firewalls and secure access protocols.
 

Wondermum may share your personal data and information with its affiliates/partners and in the event Wondermum does so, Wondermum will take precautions which are standard in the industry to impose obligations on the third party to safeguard your personal data and information.

Wondermum may collect, use, disclose and process the personal data and information for the following purposes:

facilitate the provision and improvement of the Business;              

managing and administering its clients’ accounts, including billing, invoicing, and payment processing;

communicating with its clients with regards appointment scheduling and any other relevant services related to post-natal care;

conducting internal record-keeping and data analysis to improve its Business;

responding to and resolving inquiries, feedback, and complaints ;

marketing and promoting its services, including sending newsletters and promotional offers via appropriate communication channels (including WhatsApp, email, and SMS); and

any other purposes that are deemed appropriate, reasonable, and necessary for the provision of its services and the operation of its Business.

Personal data refers to any personal data and information enabling the identification of an individual, whether true or not, held, retained, or accessed by Wondermum. This includes:

first and last name, NRIC Number/Passport Number, nationality, contact details, residential and email address, telephone number, date of birth, gender, age, debit/credit card and bank account information;

any additional personal information provided by individuals or third parties in connection with our services and/or the website usage including when filling in our enquiry form and or other engagement, registration, or other application forms;     

information provided during inquiries and consultations;

photographs, images, portraits, and videos;

any data and information sent to Wondermum or our affiliates/partners utilising our services; and   

transactional history documenting transactions conducted with Wondermum and/or third parties.

Wondermum reserves the right to disclose the personal data and information collected without requiring consent in the following circumstances:

where Wondermum has reasonable beliefs that such disclosure is necessary to identify, contact, or initiate legal action against individuals causing harm, injury, or interference (whether intentional or unintentional) to Wondermum’s rights, property, clients, or anyone else potentially affected by such conduct;

such disclosure is appropriate, reasonable, and necessary for the provision and improvement of Wondermum’s services and the operation of its business;

where Wondermum is assisting with the delivery and registration at a hospital or clinic; 

where Wondermum believes in good faith that such disclosure is required by law; and/or

as part of Wondermum security processes including in lodging police reports or any report to the authorities.

FORCE MAJEURE

Wondermum shall not be liable for any failure to perform its obligations under this Contract, which is caused by events outside of Wondermum’s reasonable control, including acts of God, pandemic (including the COVID-19 pandemic), epidemic, lock-downs, quarantine, electricity blackout, power shortage and failure, breakdown or technological failures and issues affecting Wondermum’s equipment, software and hardware, shortages of staff, manpower, transportation, supplies, equipment, software and hardware, riots, wars (whether declared or undeclared), action or inaction of any competent authority (including nationalization, expropriation, restraint, prohibition, intervention, requisition, requirement, direction, or embargo by legislation, regulation, decree, or other legally enforceable order), uprisings, delay of carriers, government seizures, embargos, laws or regulations of any political sub-division or agency (including government-controlled export credit agency), accidents including car accidents or factory accidents, sabotage, civil commotion, national emergency, martial law, fire, flood, cyclone, earthquake, landslide, storm, explosion,